How to book a room at hotel!

 English for hospitality part 1!

I/ Facilities /fəˈsɪləti/

1/ Beach /biːtʃ/

2/ Swimming pool /ˈswɪmɪŋ puːl/

3/ Family rooms /ˈfæməli rʊmz /

4/ Air conditioner /er kənˈdɪʃənər/ = air con = AC

5/ Non-smoking rooms /nɑːn ˈsmoʊkɪŋ rʊmz /

6/ Sauna / saʊnə/

7/ Hot tub/Jacuzzi /hɑːt /, / /dʒəˈkuːzi /

8/Terrace /ˈterəs /

9/ Bar /bɑːr

10/ Garden /ˈɡɑːrdn/

II/ Breakfast /brekfəst/

a) Kinds of breakfast /kaɪnd ʌv brekfəst/

1/ American breakfast /əˈmerɪkən brekfəst/

two eggs,

sliced bacon or sausages,

sliced bread or toast with jam/jelly/butter,

pancakes with syrup,

cornflakes or other cereal,

coffee/tea,

orange/grapefruit juice.

2/ Asian breakfast /ˈeɪʒn brekfəst/

3/ Continental breakfast /ˌkɑːntɪˈnentl brekfəst/

baked goods, jam, fruit, and coffee.

4/ English breakfast /ɪŋɡlɪʃ brekfəst/

bacon,

fried egg,

sausage,

mushrooms,

baked beans,

toast,

grilled tomatoes,

with tea or coffee.

5/ Halal /ˈhælæl/

6/ Vegan /ˈviːɡən/

7/ Vegetarian /vedʒəˈteriən/

b) How is breakfast served?

1/ À la carte /ˌɑː lɑː ˈkɑːrt/

2/ Buffet /bəˈfeɪ/

c) What do you serve for breakfast?

1/ Bread /bred/

2/ Pastries /ˈpeɪstri/

3/ Pancake /'pænkeik/

4/ Jam /dʒæm/

5/ Butter /ˈbʌtər/

6/ Cheese /tʃiːz /

7/ Cereal /ˈsɪriəl /

8/ Cold meat /koʊld / / /miːt/

9/ Eggs /eɡ/

10/ Yogurt /ˈjoʊɡərt /

11/ Fruit /fruːt/

12/ Coffee /ˈkɔːfi/

13/ Tea /tiː /

14/ Hot chocolate /hɑːt/ / /ˈtʃɔːklət/

15/ Fruit juice /fruːt/ /dʒuːs/

16/ Champagne /ʃæmˈpeɪn/

17/ À la carte menu /ˌɑː lɑː ˈkɑːrt/ /ˈmenjuː/

18/ Local specialities /ˈloʊkl /ˌspeʃiˈæləti /

Specialty (Am.E) = Speciality (Br.E)

III/ Activities

• Tennis equipment /ˈtenɪs ɪˈkwɪpmənt/

• Badminton equipment /ˈbædmɪntən ɪˈkwɪpmənt/

• Stand-up comedy /ˈstænd ʌp ˈkɑːmədi/

• Movie night /ˈmuːvi naɪt/

• Walking tour /ˈwɔːkɪŋ tʊr/

• Bike tour /baɪk tʊr/

• Happy hour /ˈhæpi/ /ˈaʊər/

• Cooking class /ˈkʊkɪŋ / /klæs/

Live music/Performance /lɪv/ /ˈmjuːzɪk/ / /pərˈfɔːrməns/

• Live sports events (broadcast) /lɪv/ /spɔːrt/ /ɪˈvent/

• Archery /ˈɑːrtʃəri/

• Aerobics /eˈroʊbɪks/

• Bingo /ˈbɪŋɡoʊ/

• Tennis court /ˈtenɪs/ /kɔːrt/

• Pool table /puːl/ /ˈteɪbl/

• Ping-pong /ˈpɪŋ pɑːŋ / = table tennis

• Dart /dɑːrt/

• Racquetball /ˈrækɪtbɔːl/

• Bowling /ˈboʊlɪŋ /

• Mini golf /ˈmɪni/ /ɡɑːlf/

• Golf course /ɡɑːlf/ /kɔːrs /

• Water park /ˈwɔːtər/ /pɑːrk /

• Water sports facilities (on site) /ˈwɔːtər spɔːrt fəˈsɪləti/ ( /ɑːn saɪt /)

• Windsurfing /ˈwɪndsɜːrfɪŋ/

• Diving /ˈdaɪvɪŋ /

• Snorkeling /ˈsnɔːrkl/

• Fishing /ˈfɪʃɪŋ /

• Horseback riding /ˈhɔːrsbæk / /ˈraɪdɪŋ/

• Cycling /ˈsaɪklɪŋ/

• Hiking /ˈhaɪkɪŋ /

Skiing /ˈskiːɪŋ/

IV/ Food & Drink

• Kids' meals /kɪd miːl/

• Kid-friendly buffet /kɪd/ /ˈfrendli/ /bəˈfeɪ /

• Bottle of water /ˈbɑːtl/ /əv / /ˈwɔːtər/

• Chocolate/Cookies /ˈtʃɔːklət/ / /ˈkʊki/

• On-site coffee shop /ɑːn / /saɪt / /ˈkɔːfi / /ʃɑːp/

• Snack bar /snæk/ /bɑːr/

• Vending machine (drinks) /ˈvendɪŋ məʃiːn / ( /drɪŋks/ )

• Vending machine (snacks)/ˈvendɪŋ məʃiːn / ( /snæks/ )

• Breakfast in the room /ˈbrekfəst/ /ɪn/ /ðə / /ruːm/

English for Hospitality part 2!

V/ Pool and Spa

• Waterslide /ˈwɔːtərsaɪd /

• Pool/Beach towels /puːl/ /biːtʃ/ /ˈtaʊəl/

• Beach chairs /biːtʃ tʃer/

• Beach umbrella /biːtʃ/ /ʌmˈbrelə/

• Beauty services /ˈbjuːti/ /ˈsɜːrvɪs/

• Spa facilities /spɑː / /fəˈsɪləti/

• Steam room /stiːm/ /rʊm/

• Foot bath /fʊt / /bæθ/

• Spa package /spɑː ˈpækɪdʒ/

• Massage chair /məˈsɑːʒ/ /tʃer/

• Yoga class /ˈjoʊɡə/ /klæs /

• Fitness class /ˈfɪtnəs/ /klæs /

• Personal trainer /ˈpɜːrsənl ˈtreɪnər /

• Locker room /ˈlɑːkər/ /rʊm/

• Spa /spɑː /

• Steam Bath /stiːm/ /bæθ/

VI/ Transportation

• Parking garage /ˈpɑːrkɪŋ ɡəˈrɑːdʒ/

• Shuttle service /ˈʃʌtl / /ˈsɜːrvɪs/

• Bikes available (free) /baɪk əˈveɪləbl / ( /friː/ )

• Bicycle rental (additional charge) /ˈbaɪsɪkl/ /ˈrentl/ (/əˈdɪʃənl /tʃɑːrdʒ/ )

• Car rental /kɑːr/ /ˈrentl/

• Airport shuttle /ˈerpɔːrt/ /ˈʃʌtl /

VII/ Additional Services

• 24-hour front desk /ˌtwenti ˌfɔː /ˈaʊər/ /frʌnt/ /desk/

• Ticket service /ˈtɪkɪt / /ˈsɜːrvɪs/

• Tour desk /tʊr/ /desk/

• Currency exchange /ˈkɜːrənsi/ /ɪksˈtʃeɪndʒ /

• ATM on site /ˌeɪ tiː ˈem/ /ɑːn/ /saɪt /

• Safe /seɪf/

• Newspapers /ˈnuːzpeɪpər/

VIII/ Common Areas

• Outdoor furniture /ˈaʊtdɔːr/ /ˈfɜːrnɪtʃər/

• Picnic area /ˈpɪknɪk/ /ˈeriə/

• Sun deck /sʌn / /dek/

• Shared kitchen /ʃer/ /ˈkɪtʃɪn/

• Shared lounge/TV area /ʃerd ˈlaʊndʒ/ | /ˌtiː ˈviː ˈeriə/

• Game room /ɡeɪm/ /rʊm/

• Library /ˈlaɪbreri/

IX/Entertainment & Family Services

• Board games/Puzzle /bɔːrd ɡeɪm/ | /ˈpʌzl/

• Indoor playground /ˈɪndɔːr ˈpleɪɡraʊnd/

• Nightclub/DJ /ˈnaɪtklʌb/ /ˈdiː dʒeɪ/

• Casino /kəˈsiːnoʊ /

• Karaoke /ˌkæriˈoʊki/

• Entertainment staff /ˌentərˈteɪnmənt / /stæf/

• Outdoor playground /ˈpleɪɡraʊnd/

• Babysitting/Child services /ˈbeɪbisɪtɪŋ/ /tʃaɪld ˈsɜːrvɪs /

X/ Cleaning Services

• Dry cleaning /draɪ/ /ˈkliːnɪŋ/

• Ironing service /ˈaɪərnɪŋ/ /ˈsɜːrvɪs/

• Laundry /ˈlɔːndri/

• Daily housekeeping /ˈdeɪli/ /ˈhaʊskiːpɪŋ /

• Shoeshine /ˈʃuːʃaɪn /

XI/ Business Facilities

• Meeting facilities /ˈmiːtɪŋ fəˈsɪləti/

• Business center /ˈbɪznəs/ /ˈsentər/

XII/ Shops

• Shops (on site) /ʃɑːp/ ( /ɑːn/ /saɪt/ )

• Convenience store (on site) /kənˈviːniəns/ /stɔːr/ ( /ɑːn/ /saɪt/ )

• Hair/Beauty salon /her/ / /ˈbjuːti/ /səˈlɑːn/

• Gift shop /ɡɪft/ /ʃɑːp/

XIII/ Others

• Key card access /kiː kɑːrd ˈækses/

• Smoke alarm /smoʊk/ /əˈlɑːrm/

• CCTV in common areas /in ˈkɑːmən ˈeriə/

• Fire extinguishers /ˈfaɪər/ /ɪkˈstɪŋɡwɪʃər/

• Facilities for disabled guests /fəˈsɪləti/ /fər/ /dɪsˈeɪbld / /ɡest/

• Elevator /ˈelɪveɪtər /

• Lockers /ˈlɑːkər/

• Baggage storage /ˈbæɡɪdʒ / /ˈstɔːrɪdʒ/

Types of rooms & beds in hospitality!

• Single room

• Double room

• Triple room

• Quad room = quadruple /kwɑːˈdruːpl/

• Queen room

• King room

• Twin room

• Double-double

• Studio

Bed types in Hospitality industry (Hotels/Resort)

Single bed

standard size of 1 * 1.9m.

other single bed sizes: 1.1 * 1.9m; 1.1 * 2m or 1.2 * 2m.

Double bed

Double bed is 1.5 * 2m

Queen size bed

standard size of 1.6 * 2m.

King size bed

1.8 * 2m

Super king size bed

2 * 2.2m.

5 star hotel bed – California king bed

183 * 213cm

How to book a room at a hotel?

1/ Receptionist:

Good morning! Welcome to Blue Ocean Hotel. How can/may I help you?

Guest:

Good morning! Yes, I would like to book a room please.

2/ Receptionist:

@When will you come sir/madam?

@What date are you gonna come sir/ ma’am?

@When will you check in?

Guest:

@I will come on June 24th.

@I’m gonna come on June 24th.

@On June 24th, please.

3a/ Receptionist:

@How many days will you stay, sir/ madam?

@How long are you gonna stay, sir/ madam?

@When will you check out?

Guest:

@I will stay for 3 nights

@I’m gonna stay for 3 nights

3b/ Receptionist:

When/ what date will you check out?

Guest:

I will check out on June 27th.

4/ Receptionist:

@How many people will stay in the room?

Guest:

Alone/ 2 of us/ 3 people/ 4 people/ 6 pax...

Receptionist:

@How many rooms are you gonna book please?

Guest:

Only 1/ 2/ 3... please

5/ Receptionist:

Would you like a room with twin/ single beds or double/queen beds?

Guest:

I need a room with 3 double/queen beds.

6/ Receptionist:

Do you need a smoking or non smoking room?

Guest:

I’d like a non smoking room.

7/ Receptionist:

Would you like a room with ocean view/ beach view/mountain view/ volcano view/ vineyard view/jungle or forest view/ river view/ lake view/ garden view/city view/ park view/ a balcony...?

Guest:

I’d like a room with ocean view. How much is the room?/ What is the rate?

8/ Receptionist:

$75/ per night

To secure the room, you must prepay/ deposit with your credit card.

Guest:

Yes, of course. I would like to pay by Visa/ Master/ American Express...

9/ Receptionist:

What is the name of the cardholder please?

Guest:

Trish Nguyen

Receptionist:

Can you spell your first name?

Guest:

T-R-I-S-H

Receptionist:

How about your last name?

Guest:

N-G-U-Y-E-N

Receptionist:

What’s your card number?

Guest:

4322 5710 7777 9854

10/ Receptionist:

We’ve already reserved the room for you. A room for 6 people with 3 double beds, ocean view, check in on June 24th and check out on June 27th. If you have any further questions, feel free/ don’t hesitate to call us any time/ 24/07.

Guest:

Thank you very much. By the way, may i know what are your check-in and check out time?

Receptionist:

Our check in time is 1pm and check out is 12 noon.

Guest:

Cool! How about breakfast? Is it included?

Receptionist:

Yes, sir/ ma’am!

Guest:

Great! What kind of breakfast is it?

Receptionist:

@We have buffet breakfast from 7am to 10am, sir/ma’am. American/ English...style!

@We have A La Carte breakfast, sir/ ma’am. American, Continental and vegetarian breakfast styles, sir/ ma’am.

Anything else you would like to know, sir/ma’am?

Guest:

I think everything is good. Thank you very much!

Receptionist:

It’s my pleasure. Have a nice day.

Vocabularies:

pax /pæks/: passenger /ˈpæsɪndʒər/

twin bed /twɪn bed/= single bed /ˈsɪŋɡl/

double bed /ˈdʌbl/

queen bed /kwiːn/

smoking/ non smoking room

ocean /ˈoʊʃn// sea /siː/ view

beach view /biːtʃ

mountain view /ˈmaʊntn/

volcano view /vɑːlˈkeɪnoʊ/

vineyard view /ˈvɪnjərd/

jungle /ˈdʒʌŋɡl// forest /ˈfɔːrɪst/ view

river view /ˈrɪvər/

lake view /leɪk/

garden view /ˈɡɑːrdn/.

park view /pɑːrk/

balcony /ˈbælkəni/ (n)

rate /reɪt/ (n)

To secure the room /sɪˈkjʊr/

prepay /ˌpriː ˈpeɪ/ (v)

deposit /dɪˈpɑːzɪt/ (v)

credit card /ˈkredɪt kɑːrd/

Cardholder /ˈkɑːrdhoʊldər/

Book (v) = reserve (v) - reservation (n) - make a reservation/ booking - reserved (adj)

Feel free

Hesitate /ˈhezɪteɪt/ (v)

24/07 = 24 hours per day and 07 days per week.

It’s my pleasure /ˈpleʒər/

Check in/ check out: